100% Satisfaction Guarantee Policy - Please read below for details:
**Important Return Policy Note:
Please Note that we are unable to guarantee specific results from our supplements. You are, however, guaranteed that you will be satisfied with the products we offer. Products cannot be returned if the reason is that you do not like a particular flavor. NutriRain uses the highest quality botanical extracts that are flavored with natural cinnamon. Flavors for different formulas will vary. Products containing less than 60% of the content in the sprayer are not eligible for refunds.
Unopened sprayers of any NutriRain formula may be returned for the purchase price less shipping within 60 days of purchase. These must be sealed, unopened and in the original packaging. They must be shipped to Innovations 21, LLC at the customer’s expense and insured properly by the customer. Any opened sprayers of any NutriRain formula may refunded for a maximum of a single sprayer that is not expired and returned within 60 days of purchase. Exchanges are also offered due to damage in shipping or a defective sprayer. Innovations 21, LLC must be notified by email or phone within 7 days for any exchanges. Please call or email if you have any questions.
All returns (i.e. unopened, opened and exchanges) must first be authorized by our customer service department either by submitting the request through our contact form on our contact page or by phone in a timely manner. Any request past 60 days of purchase will be refused. Return instructions will then be provided. Returns made without authorization may be refused.
All returns are shipped at the customer’s expense and insured properly by the customer. If items are not insured properly and get lost or damaged when returned, we cannot grant refunds. Please enclose a copy of your packing slip or a copy of your order you received via email at the time of your purchase. We will credit back what you actually paid minus shipping and handling charges. We cannot refund shipping and handling charges. Please allow us some processing time for the refund.